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Standard Limited Hardware Warranty
Below is the manufacturer’s standard limited warranty, as issued by iXsystems.
The limited hardware warranty term is one year for the FreeNAS Mini and three years for FreeNAS Certified Servers, iXsystems Servers and TrueNAS. The warranty begins on the date of invoice.
Limited Warranty Coverage
During the three-year period beginning on the invoice date (or 1-year in the case of FreeNAS Mini), iXsystems will repair or replace products covered under this limited warranty that are returned to the iXsystems facility. To request limited warranty service on a system, you must contact iXsystems Support within the limited warranty period. If limited warranty service is required, iXsystems will issue a Return Material Authorization Number (RMA).
Advance Replacement: for component replacements, iXsystems will issue a prepaid shipping label along with the replacement component so that the defective component can be returned. This shipping label is time limited to 10 days. If parts are not returned within 14 days, an automated invoice will be issues for the full cost of the replacement component. Advance replacement not standard with the FreeNAS Mini.
For entire system RMAs, you must ship the defective products back to iXsystems in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. iXsystems will return the repaired system to you freight prepaid if you use an address in the continental United States, where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to iXsystems, backup the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. iXsystems does not accept liability for lost data or software.
This limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by iXsystems, usage not in accordance with product instructions, flash/SSD wear and/or write exhaustion, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by iXsystems. Replacement components may be recertified/refurbished or new depending on component availability.
This limited warranty does not cover any items that are in one or more of the following categories: all software; external devices (except as specifically noted on invoice); accessories or parts added to an iXsystems system after the system is shipped from iXsystems; accessories or parts not acquired through iXsystems but added to an iXsystems system by iXsystems Production Department; accessories or parts that are not installed in the iXsystems factory. Power supplies are covered only during the initial one-year period of this limited warranty.
There is a 20% restocking fee for any item returned within 30 days to iXsystems, with all components and original packaging, and in good working condition.